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map-pin ***Solution*** Issues with detong.kteloader add-in

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2 days 10 minutes ago #4188 by Amanda Lee
Hi all,

If you encountered Detong.Kteloader Add-In problems, please download and reinstall the Kutools for Excel 26: Free download Kutools for Excel - handy Excel add-ins collection

If you have any further questions, please don't hesitate to let me know.

Amanda

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2 days 21 hours ago #4179 by banumurti.danardono@gmail.com
Replied by banumurti.danardono@gmail.com on topic ***Solution*** Issues with detong.kteloader add-in
Thanks alot Amanda,

It's works now, i uninstalled it and install the beta version 20220125.

Good job :)

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4 days 1 hour ago - 3 days 23 hours ago #4173 by Amanda Lee

So sorry for the trouble. The development team provided a newly updated beta, please install it here and give it a try.

If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
 



Thanks in advance.

Amanda

Hi banumurti.danardono@gmail.com,

So sorry that the betaI attached on the previous post was an old one. I already updated it in the post. Please install the new beta and try.

So sorry for the trouble. And hope the beta works for you.

Amanda
Last edit: 3 days 23 hours ago by Amanda Lee.

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4 days 3 hours ago #4172 by banumurti.danardono@gmail.com
Replied by banumurti.danardono@gmail.com on topic ***Solution*** Issues with detong.kteloader add-in
Hi Amanda,
I installed the Beta , A and P version , but all are not working with same error.

Below is the bootpdebuginfo.txt

Windows Version: Windows 10 (Version 10.0, Build 19041, 64-bit Edition)
Windows UI: English
20220125104813656: ProcessStep001
20220125104813656: ProcessStep002
20220125104813657: ProcessStep003
20220125104813658: ProcessStep004
20220125104813658: ProcessStep005
20220125104813659: ProcessStep006
20220125104813660: ProcessStep007
20220125104813660: ProcessStep008
20220125104813661: ProcessStep009
20220125104813666: ProcessStep010
20220125104813668: ProcessStep011
20220125104813669: ProcessStep012

Thank you

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4 days 4 hours ago - 3 days 23 hours ago #4170 by Amanda Lee
Hi oliviatrost,

So sorry for the trouble. The development team provided a newly updated beta, please install it here and give it a try.

If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
 

Thanks in advance.

Amanda
Attachments:
Last edit: 3 days 23 hours ago by Amanda Lee.

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4 days 12 hours ago #4166 by oliviatrost
Replied by oliviatrost on topic ***Solution*** Issues with detong.kteloader add-in
I have been fighting this detong.kteloader problem for months, trying every so often to see if the problem is resolved w/a fresh install, with no luck. Excel simply will not open with Kutools enabled, at all.

I have noticed that in my Excel Add-ins, the Kutools Utilities is listed in the "inactive applications" section & has a location in the program files Kutools for Excel folder for the "Loading" file. I had previously noticed that that particular file in my program folder has no file extension. The last modified date is always listed as 12/29/2021, but after fresh installs of Kutools, the created date is the date of the install. I have tried guessing what the file extension should be based on other files in the folder & tried .dll, .exe, .exe.manifest, none of which work.

Do you know what the file extension for the Loading file should be? Do you think giving this file an extension would allow the add-in to function properly? I am running Office 365 on Windows 11.

The other kutools add-ins are: Enabled - Kutools for Excel Helper and disabled - kutools for Excel 26.00. I tried all of the other potential fixes listed on the forum, with the exception of rolling back to a previous version. I installed the debug files P & A, noticed that I was in version 27.00, but I still had the loading file w/o and extension and the detong.kteloader error. 

Thank you in advance.
 

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